Maintenance & compatibility
Keep agreed components compatible and address faults within the service scope.
Optional ongoing service
Your system should not stop improving after launch.
Keep the agreed system useful as providers, processes and business needs change. Care & Improvement is scoped around the capabilities you actually use.
What care may include
Maintain the useful.
Improve with control.
Monitoring & recovery
Check agreed signals of health and prepare a clear response when something fails.
Testing & minor tuning
Review accepted behaviour and make bounded adjustments as evidence accumulates.
Eligible core improvements
Consider versioned improvements to the reusable PCI modules you already use.
The upgrade model
Improve the shared technology.
Keep client information separate.
- 01Reusable improvement
- 02Version & test
- 03Compatibility review
- 04Agreed deployment
- 05Verify
Compatible maintained clients may receive eligible upgrades. Client data, configuration, permissions and private knowledge remain separate. An improvement is not automatically installed everywhere.
A clear service boundary
Care for what you use.
Scope what comes next.
The agreed service does not include every future module, large integration or bespoke business function.
Substantial new scope is quoted separately. Third-party subscriptions, model/API usage, data and hosting remain separate where applicable.
Support responsibilities, included work, review points and change approval are confirmed in the service scope.
A useful place to start
Not sure what you
actually need?
Start with a free Commercial Systems Assessment. A human-reviewed view of what matters, what could help, and what can wait.
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No obligation to commission a system. We may recommend improving something you already use, or doing nothing yet.